These General Terms and Conditions of Sale apply to any products you purchase from our stores, and any orders from Rustic Leather that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.
To place an order you can register on our online website.
You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging into your Account.
When you create an account we will ask you to create a password to allow you to access your account, and to maintain account security on this website. You are responsible for keeping your password and account information confidential.
We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information.
Should you become aware of or suspect any unauthorised use of your account, please contact us.
If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.
If you use our online checkout we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information if not we will retain your information for future orders that you might make.
Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email or sms as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and dispatch of the product(s) is confirmed.
We have the right, prior to dispatching the product(s) to decline an order for any reason, including legal and regulatory reasons.
Our contract with you will start when you receive the order dispatch email/sms and remain in place until the last day of your right to return the products.
If we cannot supply you with all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email/sms and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.
If the fulfillment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfill the order at any time, including after the dispatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that Rustic Leather shall incur no liability.
During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.
By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third-party provider.
We do not store your payment information, however, third-party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers' websites for further information on how they hold your personal information collected at payment.
We take full payment immediately for all products unless you sign up to pay for your order using our third-party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.
Products ordered remain the property of Rustic Leather until they have been collected, or we have delivered them to the address specified by you.
If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 21 days from the date on which we notify you of the cancellation of the order, we may arrange for the collection of the products at your expense.
We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.
Order Processing: At Rustic Leather (www.rusticleather.co.za), we’re dedicated to swiftly processing and dispatching your orders. Please allow up to 5 business days for order processing before we send out your items.
In most cases we will be able to process your order within 48 hours but products that are out of stock may take up to 14 business days to be completed.
Shipping Methods: We offer dependable shipping options to ensure your order reaches you safely and on time. During checkout, you can select your preferred shipping method.
Shipping Rates: Shipping rates is R129 for all standard size items. If more than one item is ordered, the shipping rates will be calculated at checkout on our website, www.rusticleather.co.za Should insurance be required, additional charges will apply. We will inform the customer prior to shipping if insured shipping is advisable and what the costs would be.
Delivery Time: Our trusted domestic carriers, The Courier Guy and Aramex facilitates delivery with a typical duration of 1-5 business days in South Africa. The actual delivery time varies based on the customer’s location within South Africa.
International delivery times may vary between 7 and 21 business days, depending on the customer’s location.
Order Tracking: Once your order is on its way, we will send you an email containing a tracking number. This way, you can easily monitor the progress of your delivery.
International Shipping: For our international customers, please get in touch with us via email (info@rusticleather.co.za) to discuss shipping options and arrangements.
Backorders: Some items, like customised orders may require a lead time of 4-6 weeks. Your patience is greatly appreciated as we prepare these special items for you.
Undeliverable Packages: In the event that a package cannot be delivered due to an incorrect address or other issues, we will contact you to obtain the correct address. Additional shipping fees may be applicable for re-sending.
Shipping Changes: If you need to modify your shipping address after placing an order, please contact us promptly within 24 hours. Changes can be accommodated if the order hasn’t been shipped yet.
Holiday Shipping: During peak seasons and holidays, shipping times may experience slight extensions due to high demand. We recommend placing orders in advance to ensure timely receipt.
Lost or Damaged Items: Should your order arrive damaged or be lost in transit, please reach out to our support team. We are committed to resolving the issue and ensuring your satisfaction.
Contact Us: For any questions, concerns, or special shipping requests, our customer support team is readily available. You can reach us at info@rusticleather.co.za
Thank you for choosing RUSTIC LEATHER for your shopping needs. Your contentment and a seamless shipping experience remain our top priorities.
When you collect your order from us, you will need your order confirmation. We will notify you when your order is ready to be collected from us.
We will make every effort to keep you informed should the supply of your product(s) be prevented or delayed for reasons beyond our control. We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
Any changes to your order must be notified to us prior to their dispatch, and be in writing (via email).
When an order is placed, you cannot make changes to your name or address once your order has been accepted.
If you amend or change your order this could lead to changes to your delivery timetable.
If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.
These conditions shall be construed and shall take effect in all respects in accordance with English Law.
What information do we collect?
We will ask for your name, email address, billing and shipping address, and telephone number. We will also ask for your chosen method of payment (credit card or online payment service). Your payment information is securely transferred to a third-party vendor for processing. We do not retain credit card or other payment identification information on our servers or elsewhere.
All rights reserved as well as the prohibition of copying and distributing company property without consent.
